Shipping and Delivery Policy

We know how important it is for you to receive your purchased products promptly, and we strive to ensure that your orders reach you as quickly and smoothly as possible.

Shipment Processing Time

Orders are typically processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Customized Pieces

Customized pieces are crafted specifically for you and typically take 1-2 weeks to dispatch. If you have ordered multiple items, your order may be processed in multiple shipments. In this case, you will be notified of the tracking number when each shipment occurs.

Delivery Information

Accurate and complete address details, including landmarks, help ensure timely delivery. You will receive a tracking number once your order is shipped, allowing you to monitor the status of your delivery.

Service Delays

We are not responsible for unexpected shipping delays due to bad weather, natural disasters, or clearance delays. In such cases, please contact the courier company directly with the provided tracking number for updates. In spite of taking precautions, there may be certain hiccups to the otherwise smooth procedure. In such a scenario, the company will ensure that communication of the delay or any applicable refund will be made in reasonable time to the customer.

You will receive order updates via email and SMS. We will communicate proactively in case of any delays or issues.

By shopping with us, you agree to the terms outlined in this Shipping and Delivery Policy.